Tickets

Order your tickets in the ticketshop. Do you have questions about tickets? Find the answers to the most frequently asked questions here. 

Order your tickets
In the ticketshop

General terms and conditions 

Frequently asked questions

  • You need a valid ticket for every swimming activity. Tickets can be purchased in advance through the ticket shop.

    Do you swim laps or enjoy recreational swimming regularly? Then a swimming pass may be a more economical option. For therapeutic swimming, you can use a therapeutic swimming pass.

    1. Go to the ticket shop.
    2. Select the activity.
    3. Complete your payment using one of the available payment methods.
    4. You will receive an e-ticket with a QR code by email.
    5. Scan the QR code on your phone or print your ticket.

  • After completing your purchase, you will receive an e-ticket with a QR code by email.

    This ticket gives you access to the pool from 15 minutes before the start of the activity. Scan the QR code at the entrance gates to enter the pool.

    • iDEAL | Wero
    • Credit Card  
    • Bancontact

  • Yes, you can reschedule your ticket yourself through the ticket shop.

    Conditions

    • Group classes can be rescheduled up to 6 hours before the start of the activity.
    • Tickets for lap swimming and recreational swimming can be rescheduled until the activity starts.
    • Tickets can only be rescheduled to the same type of activity on a different date or time.

    How to reschedule your ticket

    1. Log in to the ticket shop.
    2. Go to My Activities.
    3. Select the ticket you want to change and click 'Change Date'.
    4. Choose a new date and time.
    5. Click 'Update'.

    Have you purchased multiple tickets and would like to move them all to the same date and time? You can select them together and update them in one go.

  • Yes, you can cancel your ticket through the ticket shop. Click 'Cancel Reservation'. You will receive a credit on your account.

    Conditions

    • Group classes can be cancelled up to 6 hours before the start of the activity.
    • Tickets for lap swimming and recreational swimming can be cancelled until the activity starts.
    • Credits can only be used for the same type of activity.
    • Credits are valid for 3 months.
    • A credit can be used to reschedule a new reservation a maximum of 5 times. After that, the credit will expire automatically.